Terms of Service

1.1 Agreement. You agree to these Terms when you check the agreement box at sign-up, when you continue with Google or Apple where these Terms are linked, or when you pay a business verification fee. By using the Platform without an account, you also agree to these Terms. If you do not agree, do not use the Platform.

1.2 Changes. We may update these Terms. The date above shows the latest version, and we keep a record of which version each account holder accepted and when. If a change materially affects your rights, we will tell account holders by email or by a notice on the Platform before it takes effect. If you keep using the Platform after a change takes effect, you accept the updated Terms. If you do not, you may delete your account.

1.3 Eligibility. You must be at least 18 years old and live in the United States to create an account. This applies to military dependents too: spouses and children who hold a dependent ID may join only if they are 18 or older. If you act for a business or sponsor, you confirm that you have authority to bind it to these Terms, and “you” includes that organization.

2.1 Signing in. You can sign in with an email code, Google, or Apple. Keep access to that email or account secure. You are responsible for activity on your account.

2.2 One person, one account. Your account and verified status are personal to you. Do not share them, sell them, or let anyone else use them, including to get a discount.

2.3 Accurate information. Keep your account information accurate and up to date, including your age.

3.1 How it works. Members verify through VerifyPass on VerifyPass’s own website, or by uploading a document for our team to review if VerifyPass cannot verify you. VerifyPass’s own terms and privacy policy apply to what you do on its website.

3.2 Truthful information only. You must not give false information or submit documents that are altered, forged, or not your own. Falsely claiming military, first responder, or healthcare service may also break the law.

3.3 Protect your numbers. We never ask for your Social Security number or any financial account number. Before uploading a DD-214, ID, or other document, cover your Social Security number and any other ID or account numbers you do not need to show.

3.4 Our decision. We decide whether you are eligible. We may deny a verification, ask for more information, or revoke a verified status if we believe it was obtained wrongly, is being misused, or belongs to someone under 18.

4.1 Free for members. Membership and verification are free for members.

4.2 Offers come from businesses. Each offer is made by the business that lists it, which sets its terms. The business, not VetDiscounts, is responsible for honoring the offer and for the goods or services it provides. Businesses may change or end offers, and some may ask you to show your verified status.

4.3 No cut, no paid placement. We take no share of your purchases. No business can pay for a higher place in search or listings.

4.4 Referrals. Your referral link lets others join. Referrals earn no prizes, points, payments, or other rewards. Milestones are recognition only.

5.1 Who can list. Only a business you are authorized to represent. Each listing and offer is reviewed by a person before it goes live.

5.2 Verification fee. Each business listing requires a one-time verification fee, currently $35, paid through Stripe. The fee is charged once per listing, does not renew, and has no monthly charges. It is a fee for our review, not a donation, and is not tax-deductible as a charitable contribution. If we send a listing back for changes and you resubmit it, you are not charged again. The fee is non-refundable once our review of the listing begins, except where the law requires a refund. If you are charged in error or charged twice, email howdy@vetdiscounts.org and we will correct it. We may change the fee for future listings, and the change will not affect a fee you have already paid.

5.3 Your offers. You confirm that your listing and offers are accurate, lawful, and clearly state any limits or conditions, and that you will honor them as listed to verified members while they are live. You are responsible for your own compliance with consumer protection, advertising, and other laws that apply to your offers. Update or remove an offer before you stop honoring it.

5.4 What you see about members. Your dashboard shows counts of how your offers are viewed, saved, and used. You will not receive members’ names, contact details, or verification details, and you agree not to try to identify members from these counts or other Platform data.

5.5 Your content. You keep ownership of your business name, logo, images, and offer text. You give us a free, non-exclusive license to host, display, reproduce, and adapt them in order to operate and promote the Platform while your listing is live, and for a reasonable time after for records and archived materials. You confirm that you have the rights to everything you upload.

5.6 Our rights. We may decline, edit for format, suspend, or remove any listing or offer that breaks these Terms, misleads members, or is not honored, and may refuse future listings. Removing a listing for these reasons does not entitle you to a refund of the verification fee.

Sponsorships are governed by separate written agreements, which control if they conflict with these Terms. Sponsorship never affects listings, rankings, or verification decisions.

7.1 Givebutter. Donations are processed by Givebutter, and Givebutter’s terms also apply to each donation.

7.2 Tips to Givebutter. Givebutter may invite you to add an optional tip. Tips go to Givebutter, not to VetDiscounts, and are not a contribution to VetDiscounts. You can set the tip to zero.

7.3 Monthly gifts. You can cancel a monthly gift at any time through Givebutter, using the link in your receipt or your Givebutter donor account. Deleting your VetDiscounts.org account does not cancel a monthly gift.

7.4 Refunds. Donations are generally final. If you made a mistake, email howdy@vetdiscounts.org within 30 days. Refunds are at our discretion.

7.5 Use of gifts. We use donations for our charitable purposes. If you designate a gift for a specific program, we will use it for that program where we can. If the program changes or ends, we may use the gift for a related purpose that fits our mission.

7.6 Tax status. VetDiscounts is a 501(c)(3) tax-exempt nonprofit, EIN 42-3705643. Contributions may be tax-deductible to the extent allowed by law. This is not tax advice.

You agree not to:

• give false information, impersonate anyone, or sign up someone without their permission;
• use the Platform for any unlawful, fraudulent, or misleading purpose;
• upload malware, spam, or content that is harmful, harassing, infringing, or someone else’s personal information without their permission;
• scrape, crawl, or harvest data from the Platform by automated means, or get around bot protection, rate limits, or other security measures;
• access accounts, documents, or areas you are not authorized to access, or interfere with the Platform’s operation; or
• copy offers or listings to build a competing directory.

If you send us ideas, suggestions, or other feedback, you give us a free, worldwide, perpetual, irrevocable license to use and build on it for our nonprofit purposes, without owing you payment or credit. This does not let us use your personal information beyond our Privacy Policy.

The VetDiscounts.org name, logo, text, graphics, software, and design are owned by VetDiscounts or its licensors. You may use the Platform as these Terms allow, but you may not copy, modify, or reuse our content or marks without written permission. If you believe content on the Platform infringes your rights, write to us at the address in Section 18 with enough detail for us to find it.

11.1 No professional advice. Content on the Platform is general information. It is not legal, tax, financial, medical, mental health, or benefits advice. Check details with the official source before relying on them.

11.2 Not an emergency service. We do not provide crisis or emergency services and do not monitor messages for emergencies. If you are in crisis, call or text 988 (veterans press 1), or call 911.

11.3 Third-party services and links. The Platform uses and links to services we do not control, such as VerifyPass, Stripe, Givebutter, Google, Apple, and BigDataCloud. We are not responsible for their content, availability, or practices.

12.1 By you. You can delete your account at any time from Settings > Delete account. Deletion takes effect after a 30-day grace period, during which you can restore your account, as described in our Privacy Policy.

12.2 By us. We may suspend or close an account, remove content, or revoke verified status if you break these Terms, if we suspect fraud or misuse, if the account belongs to someone under 18, or to protect members, businesses, or the Platform. Where it is reasonable and safe, we will tell you why.

12.3 What survives. Sections 5.4, 5.5 (for the period stated), 5.6, 7, 9, 10, and 13 to 17 continue after your account ends.

The Platform is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, or non-infringement. We review businesses and offers before they go live, but we do not guarantee that any business will honor an offer or that any offer, good, or service will meet your expectations.

14.1 Exclusion. To the fullest extent permitted by law, VetDiscounts and its directors, officers, employees, volunteers, and service providers are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from a business’s offer, goods, or services.

14.2 Cap. To the fullest extent permitted by law, our total liability to you for all claims arising from the Platform or these Terms will not exceed the greater of one hundred dollars ($100) or the amount you paid us in the 12 months before the claim.

14.3 Exceptions. Nothing in these Terms limits liability that cannot be limited by law.

To the extent permitted by law, you agree to cover losses, claims, and costs, including reasonable attorneys’ fees, that arise from your breach of these Terms, your misuse of the Platform, false verification information, or, for businesses, your listings, offers, goods, or services.

16.1 Talk to us first. If you have a problem, email howdy@vetdiscounts.org and describe it. Both of us will try in good faith to resolve it informally for at least 30 days before either starts a court case.

16.2 Governing law and venue. These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute not resolved informally will be brought in the state or federal courts located in Travis County, Texas, and you and we consent to those courts’ jurisdiction.

17.1 Entire agreement. These Terms, the Privacy Policy, and any separate sponsor agreement are the entire agreement between you and us about the Platform.

17.2 Severability. If any part of these Terms is unenforceable, the rest stays in effect.

17.3 No waiver. Not enforcing a right right away does not give it up.

17.4 Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor organization.

General: howdy@vetdiscounts.org

Privacy: policies@vetdiscounts.org